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Part 7: Control System Design

    MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 7: Control System Design I am choosing to do this assignment on Stella’s CafĂ©. The main goals that they have would be to make sure the customer is happy, and all food is up to their standard. In order to do this, they must make sure that everything they need in the restaurant that day is ordered ahead of time, and that the staff they have on can make the food and serve the food in a timely manner while maintaining a friendly demeanor and excellent customer service. The goal is to keep customers happy so they will continue to come to the establishment and keep being a customer.                                                     ...

Part 6 Managing a Diverse Team

  MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 6. Managing a Diverse Team Profile of the Interviewee The person being interviewed in the video I found is named Heather Bear. Heather Bear is the vice chief of the Federation of Sovereign Indigenous Nations. She is a residential school survivor. She has a passion for lobbying on behalf of indigenous people and is fighting for an apology and accountability from the churches that had a role in residential schools.   Workplace Challenges Discrimination: Many indigenous people may feel stereotyped in the workplace. They may feel ignored and disrespected by any non-indigenous employees or employers. They might feel the need to want to fit into their workplace and end up not being able to embrace who they truly are.   Self-esteem: They may feel like they don’t fit in with others making it more difficult to speak up for themselves. Having low self-esteem in the workplace can affec...

Part 5: Organizational Structure Design

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MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 5: Organizational Structure Design   I worked as a barista at Stella’s and based on working there and some research I found that their mission and goal is to maintain a casual, friendly, and familiar relationship with our guests and employees . They pride themselves on not using any frozen products and keep the food they sell fresh and simple. Stella’s has a cozy atmosphere now offering live music on certain days. Stella’s currently has 7 restaurants and a bakery currently open, they also do catering. Stella’s had a few roles for employees. There were front of house staff. Those being the servers, baristas, expeditors, and the hosts. These were the employees that the customers would first see and it was there job to make sure the customer was satisfied. There were also the back of house employees and there jobs were to prepare the food. Everyone worked together to ensure that the customer was happ...

Part 4: Applied Motivation

MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 4: Applied Motivation   In the restaurant that I am employed in our main task is to achieve overall customer satisfaction. By making sure the customer is getting great service as well as enjoying any drinks are food being ordered, getting food and drinks out in a mannerly timing, these are ways that the employee makes sure the customer is satisfied. A customer being satisfied will ensure that they may come back and recommend the restaurant to other people.      In the restaurant, my role is to ensure that the customer is getting their drinks quickly, and making sure the drinks are made to their preference. As well as when not actively making drinks, I help out in making sure other drinks are full and the customer has everything they may need. I am also tasked with keeping the bar clean and all supplies filled. It is a small role in the grand scheme of things but still important to the...

Part 3: Personal Leadership Philosophy

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    Leaders I Admire   Michelle Obama   What I admire about Michelle Obama and her leadership skills is that she used her position of power for good. She shows a high level of respect for herself and others. She is a strong role model to young people and encourages them to work hard and become future leaders.                Michelle Obama leads by example, she doesn’t simply say things she acts upon them. She has many different leadership roles and adapts to them quickly throughout all different roles in her life. She has a strong character and self-confidence but remains compassionate to all people from all walks of life.   Cindy Finlayson Cindy Finlayson is my boyfriend’s Mother, and I believe that she is a terrific leader in several different aspects. Firstly, she is someone I admire greatly in terms of her passion and how she dedicates herself to her line of work. She has sp...

Part 2: Decision Making

  PLC e-Portfolio Part 2: Decision Making Mini Case: ACCT – 04   Introduction & Problem Identification: The mini case I chose is Irrevocable Election, the topic focuses on Client Services. In this case, Steve who is a newer member of a CPA firm has to make a decision if he wants to stay loyal to his firm, and partner or stay loyal to the client. While looking at a client’s file that had been prepared months ago, the partner had found that a mistake had been made and an irrevocable election had not been attached to the original return. It is now too late to attach it to the file and this would cause the client to face an additional tax burden for the foreseeable future. The problem faced in this case is that the partner should have seen this mistake earlier, but he had been out of town when the file had originally been filed and it had not been reviewed by him. The partner believes that it isn’t Steve’s fault, and his plan is to prepare the file for the next year ...

Part 1: Planning

MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 1: Planning   Personal vision:   My personal vision is to feel comfortable in the business industry, and have ability to fit many job opportunities with the unique set of skills I will have developed as a business professional.   Personal mission statement:   To develop and accomplish meaningful work in the business landscape.     Three S.M.A.R.T. personal goals:   Short term: Specific: Complete this school term with a 3.5 GPA. Measurable: Achieving specific goals on assignments to maintain a higher GPA Achievable: It is not out of reach based on past performance Realistic: I feel as if it’s possible given my work load and dedication Time Bound: April (End of term)   Medium term: Specific: Graduate the Business Administration program Measurable: Mapping out when that can happen, how it can happen Achievable: Finishing degre...