Personal Learning Cloud / e-Portfolio

  MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 6. Managing a Diverse Team Profile of the Interviewee The person being interviewed in the video I found is named Heather Bear. Heather Bear is the vice chief of the Federation of Sovereign Indigenous Nations. She is a residential school survivor. She has a passion for lobbying on behalf of indigenous people and is fighting for an apology and accountability from the churches that had a role in residential schools.   Workplace Challenges Discrimination: Many indigenous people may feel stereotyped in the workplace. They may feel ignored and disrespected by any non-indigenous employees or employers. They might feel the need to want to fit into their workplace and end up not being able to embrace who they truly are.   Self-esteem: They may feel like they don’t fit in with others making it more difficult to speak up for themselves. Having low self-esteem in the workplace can affec...

MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 5: Organizational Structure Design   I worked as a barista at Stella’s and based on working there and some research I found that their mission and goal is to maintain a casual, friendly, and familiar relationship with our guests and employees . They pride themselves on not using any frozen products and keep the food they sell fresh and simple. Stella’s has a cozy atmosphere now offering live music on certain days. Stella’s currently has 7 restaurants and a bakery currently open, they also do catering. Stella’s had a few roles for employees. There were front of house staff. Those being the servers, baristas, expeditors, and the hosts. These were the employees that the customers would first see and it was there job to make sure the customer was satisfied. There were also the back of house employees and there jobs were to prepare the food. Everyone worked together to ensure that the customer was happ...

MGMT 2026: Management and Leadership Personal Learning Cloud / e-Portfolio Part 4: Applied Motivation   In the restaurant that I am employed in our main task is to achieve overall customer satisfaction. By making sure the customer is getting great service as well as enjoying any drinks are food being ordered, getting food and drinks out in a mannerly timing, these are ways that the employee makes sure the customer is satisfied. A customer being satisfied will ensure that they may come back and recommend the restaurant to other people.      In the restaurant, my role is to ensure that the customer is getting their drinks quickly, and making sure the drinks are made to their preference. As well as when not actively making drinks, I help out in making sure other drinks are full and the customer has everything they may need. I am also tasked with keeping the bar clean and all supplies filled. It is a small role in the grand scheme of things but still important to the...